It is the customers responsibilty when placing a order online or through any other forms of ordering ie through the office .To make sure you give Tylers the correct address .An address where their is either a person to sign for the delivery or a safe place for the courier to put your parcel.
Royal Mail or Parcel Force will contact the customer by either email or text to let the customer know to expect delivery .If you DO NOT at this point advise the courier to either;
- change the delivery date
- advise of a safe place
- leave with a neighbour
The courier will leave the parcel in what they deem the safest place if their is no one at home to sign for the delivery .
If the delivery is then deemed to be lost by the customer but the courier by proof of photo can prove the delivery was left in the safest place, as this is no fault of Tylers and the courier has followed instructions we will not refund the delivery.
My parcel is showing as delivered but I haven’t signed for it
Please check with neighbours and in any safe places that the courier may have left your parcel if you were out at the time of delivery. If a calling card has been left, please follow the instructions on the calling card to retrieve your parcel. If you are unable to locate your parcel, please contact our customer services team who will be happy to help.
Exchanges,Refunds
All items on the website are made to order. Once they have been embroidered with a club/team/company logo they are non-returnable, if you are in any doubt of which items cannot be returned please contact us before placing your order.
Due to stock availability and quick turnaround times, some items may show as in stock on the website but may be out of stock once the order is received. If this happens the customer will be contacted if Tylers cannot provide the item within the timeframe stated on the website and they may be offered a replacement size or colour or offered the chance to wait or cancel. If the customer chooses to cancel a full refund for the out of stock item will be issued within 5-7 working days.
Ordering, cancelling and returning products
Once you have placed an order, if you notice that you have made an error you need to contact us IMMEDIATELY. If you order on a weekend please reply to the email confirmation to avoid the order being processed the following Monday. This applies to cancelling an order too; once an order has been processed and embroidery/printing started we cannot cancel or amend an order.
Unless incorrectly supplied or deemed to be faulty we cannot accept the return of goods that have been embroidered, printed or personalised unless stated above. We will only refund or exchange items which have been sent in error by ourselves.We do not exchange or refund if a item does not fit
Unfortunately we don’t offer a free returns service and the cost of returning your purchase to us must be covered by you.
In the event of goods arriving to the customer with production or manufacturing errors, Tylers reserves the right to correct these prior to offering a refund, at the sole discretion of the Managing Director.
